Shipping policy

Last updated: 7 October 2026

Where we ship

We ship from the Netherlands to addresses in the Netherlands, to most countries in the European Union and to a number of countries outside the EU. The countries we deliver to are shown in the country selector and at checkout.

Shipping costs

Shipping costs depend on the destination and the weight of your order. The exact costs are shown at checkout before you pay. Orders to addresses in the Netherlands are shipped free of charge from an order value of €55. Heavy orders may be sent in more than one parcel.

Carrier and pick-up points

Orders are shipped with PostNL and its international partners. For addresses in the Netherlands you can choose delivery to a PostNL pick-up point at checkout, where available.

Discreet packaging

Every order is packed in a plain box or envelope without our logo or a product description on the outside.

Delivery times

Orders placed before 15:00 on working days are handed to the carrier the same day and are usually delivered the next working day in the Netherlands. The delivery times below are indicative and start when the parcel has been handed to the carrier:

  • The Netherlands: usually the next working day
  • Belgium and Germany: usually 2 to 4 working days
  • Other EU countries: usually 3 to 8 working days
  • Countries outside the EU: usually 5 to 15 working days

You receive an email with a track and trace code as soon as your order has been shipped. If a product is unexpectedly out of stock or delivery is delayed, we will let you know. In any case we deliver within 30 days of your order, unless we agreed a different period with you. If we cannot deliver within that period, you may cancel the order free of charge and we will refund what you paid.

Customs and import charges outside the EU

For deliveries to countries outside the European Union, such as the United Kingdom, Switzerland and Norway, the local authorities may charge import duties, taxes or handling fees. These charges are not included in our prices or shipping costs and are for the account of the recipient.

Wrong address, missed delivery or lost parcel

Please check your delivery address carefully. If a parcel is returned to us because the address was incorrect or the parcel was not collected, we will contact you; the cost of sending it again is for your account. If your parcel has not arrived within the indicated time, contact us at info@kinkypleasure.shop and we will start an investigation with the carrier. The risk of loss or damage passes to you only when you, or a person named by you, has received the parcel.

Returns

See our refund policy for your right of withdrawal and how to return a product.